We invite you to print out these Terms & Conditions, or we can e-mail these to you on request. Please request the “Terms & Conditions” from our Customer Service Centre by e-mailing: firstname.lastname@example.org
Statutory Rights Are Not Affected
We accept no liability (to the fullest extent allowed by law) for the accuracy of information contained on Product pages or on the website, which may contain inaccuracies or typographical errors. However, neither this provision nor any other provision of these Terms and Conditions, affects your statutory rights and remedies.
We use all reasonable endeavours to adhere to the delivery times set. Please see the Delivery Policy page for detailed information on delivery timescales.
Credit card safety
Organic Trader uses the latest technology to protect your credit card information and do not release it to any outside organisation. You can place your orders using our 128 bit secure server. Any losses sustained by the transmission of personal information by e-mail or Internet links shall be borne exclusively by you.
Credit Card Payment
Charges to your credit card will be shown as Organic Trader Pty Limited.
Out of Stock Items
All products are subject to availability. Backordered products include items that are not currently in stock. Should this occur, we would e-mail you with the anticipated dispatch date. If for any reason we determine that a backordered item will no longer be available, we will notify you immediately by e-mail, cancel the item from your order, and refund you in full, or you may choose an alternative product of the same value.
No Quibbles Guarantee
If you are not satisfied with a product that you have bought, please return it to us in resalable condition for a full refund. We regret, however, that we cannot refund return postage costs for non-faulty products.
Organic Trader makes every effort to ensure products arrive in perfect condition. However, in the unlikely event of a product arriving damaged, customers should contact Customer Services and return the package within 14 days, for a replacement to be sent.
Please see the Delivery Policy page for detailed information on delivery timescales. If your order has not arrived within these timescales, customers should contact Customer Services as follows:
Customer Services – email: email@example.com
Organic Trader Pty Limited
1/494 Botany Road
Alexandria NSW 2015
If your purchase from Organic Trader is found to be faulty, damaged or unsatisfactory, please return it to us per the instructions above for a full refund. Refunds for valid claims will be made via the same method of payment as used to place your order.
Our products come with guarantees that cannot be excluded under the Australian consumer law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the products replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
If a defect becomes apparent, then please stop using the product and contact Organic Trader as soon as possible. We will arrange for it to be assessed and, if required, replaced as expediently as possible. The cost of transport to and from ourselves will be borne by ourselves if the product is assessed as having a defect, and by the consumer otherwise.
The benefits of this guarantee are in addition to the other rights and remedies under the law in relation to the goods and services to which this guarantee relates.
Contact us at: firstname.lastname@example.org
Conditions, Warranties and Guarantees
Save as expressly provided in these conditions or the agreement of which these conditions form part or in the Competition and Consumer Act 2010 (Cth.) (“Act”) and equivalent State and Territory legislation:
(a) all conditions, warranties or consumer guarantees (whether express or implied by statute or common law or arising from conduct or by previous course of dealing or trade custom or trade usage or otherwise) as to the quality of the goods supplied to you by us or their fitness for any particular purpose (even if that purpose is made known expressly or by implication to us) to the extent permitted by law are hereby expressly excluded; and
(b) we accept no liability for any loss, damage, cost, loss of profits, anticipated savings, wasted expenditure, loss of contracts with third parties, or consequential loss (“Loss”) whether suffered by you or by any third party and whether or not we were aware that such Loss was possible or such Loss was otherwise foreseeable, whether such Loss arises from any representation, recommendation or advice made or given in relation to the goods, the use of the goods, or the failure by us to observe and fulfil our obligations under these conditions or otherwise.
To the fullest extent permitted by law, our liability for any breach of a consumer guarantee implied by the Competition and Consumer Act 2010 (Cth) (and which cannot be excluded) and where no major failure applies, shall be limited to any one or more of the following (as determined by us in our absolute discretion):
(a) in the case of goods, the replacement or repair or payment of the cost of replacement or repair of the goods; and
(b) in the case of services (if any), supplying the services again or payment of the cost of having the services supplied again.
Change your mind
If you change your mind in relation to your purchase, you may request a refund by e-mailing us at: email@example.com any time up to fourteen days from receiving delivery of the goods in question. The goods are to be returned to us at your expense in an unused, unopened and resell-able condition without the seals or wrapping being removed or broken. After receiving the goods, and if you meet the above conditions and if we receive the note referred to immediately below, we will provide a refund within 30 days.
Returned goods are to be accompanied by a note showing your name and contact details, the date of order and the invoice number, and should also include a statement that you have changed your mind in relation to the purchase. The goods and the note are to be forwarded to our Customer Service Representatives at the address above.
- We reserve the right to alter prices to take into account forces beyond our control (e.g. currency fluctuations).
- We reserve the right to refuse to supply any person or company for any reason.
- If any part of these Terms and Conditions are declared void or unenforceable, then the remaining contract shall continue to bind the parties if it is capable of continuing in existence without that part.
- These Terms and Conditions contain the whole of our agreement relating to your purchase, together with our website prices and contact details. To protect your own interests please read our terms and conditions carefully before accepting them. If you are uncertain as to your rights or want any explanation about our terms and conditions please write or telephone our customer service centre at the address provided.
- You will become the owner of your purchases once we have received your full payment for such purchases.
- Pukka Herbs Limited is the exclusive owner of the Pukka Herbs trademark & designs and all other company names & logos are the property of their owners. Organic Trader Pty Limited is its exclusive Australian distributor. No permission is given in respect of the use of any brand names, product names, trademarks or their respective owners, and such use may constitute infringement of their owner’s rights.