Terms and Conditions

We invite you to print out these Terms & Con­di­tions, or we can e-mail these to you on request. Please request the “Terms & Con­di­tions” from our Cus­tomer Ser­vice Cen­tre by e-mail­ing: info@organictrader.com.au

Statutory Rights Are Not Affected

We accept no lia­bil­i­ty (to the fullest extent allowed by law) for the accu­ra­cy of infor­ma­tion con­tained on Prod­uct pages or on the web­site, which may con­tain inac­cu­ra­cies or typo­graph­i­cal errors. How­ev­er, nei­ther this pro­vi­sion nor any oth­er pro­vi­sion of these Terms and Con­di­tions, affects your statu­to­ry rights and reme­dies.

Delivery times

We use all rea­son­able endeav­ours to adhere to the deliv­ery times set. Please see the Deliv­ery Pol­i­cy page for detailed infor­ma­tion on deliv­ery timescales.

Credit card safety

Organ­ic Trad­er uses the lat­est tech­nol­o­gy to pro­tect your cred­it card infor­ma­tion and do not release it to any out­side organ­i­sa­tion. You can place your orders using our 128 bit secure serv­er. Any loss­es sus­tained by the trans­mis­sion of per­son­al infor­ma­tion by e-mail or Inter­net links shall be borne exclu­sive­ly by you.

Credit Card Payment

Charges to your cred­it card will be shown as Organ­ic Trad­er Pty Lim­it­ed.

Secure Transactions

Organ­ic Trad­er intends to pro­vide you with the safest and most secure shop­ping expe­ri­ence pos­si­ble. See our attached Pri­va­cy Pol­i­cy for more details.

Out of Stock Items

All prod­ucts are sub­ject to avail­abil­i­ty. Back­o­rdered prod­ucts include items that are not cur­rent­ly in stock. Should this occur, we would e-mail you with the antic­i­pat­ed dis­patch date. If for any rea­son we deter­mine that a back­o­rdered item will no longer be avail­able, we will noti­fy you imme­di­ate­ly by e-mail, can­cel the item from your order, and refund you in full, or you may choose an alter­na­tive prod­uct of the same val­ue.

No Quibbles Guarantee

If you are not sat­is­fied with a prod­uct that you have bought, please return it to us in resal­able con­di­tion for a full refund. We regret, how­ev­er, that we can­not refund return postage costs for non-faulty prod­ucts.

Organ­ic Trad­er makes every effort to ensure prod­ucts arrive in per­fect con­di­tion. How­ev­er, in the unlike­ly event of a prod­uct arriv­ing dam­aged, cus­tomers should con­tact Cus­tomer Ser­vices and return the pack­age with­in 14 days, for a replace­ment to be sent.
Please see the Deliv­ery Pol­i­cy page for detailed infor­ma­tion on deliv­ery timescales. If your order has not arrived with­in these timescales, cus­tomers should con­tact Cus­tomer Ser­vices as fol­lows:

Cus­tomer Ser­vices – email: info@organictrader.com.au
Organ­ic Trad­er Pty Lim­it­ed
1/494 Botany Road
Alexan­dria NSW 2015

Refunds

If your pur­chase from Organ­ic Trad­er is found to be faulty, dam­aged or unsat­is­fac­to­ry, please return it to us per the instruc­tions above for a full refund. Refunds for valid claims will be made via the same method of pay­ment as used to place your order.

Defects

Our prod­ucts come with guar­an­tees that can­not be exclud­ed under the Aus­tralian con­sumer law. You are enti­tled to a replace­ment or refund for a major fail­ure and for com­pen­sa­tion for any oth­er rea­son­ably fore­see­able loss or dam­age. You are also enti­tled to have the prod­ucts replaced if they fail to be of accept­able qual­i­ty and the fail­ure does not amount to a major fail­ure.

If a defect becomes appar­ent, then please stop using the prod­uct and con­tact Organ­ic Trad­er as soon as pos­si­ble. We will arrange for it to be assessed and, if required, replaced as expe­di­ent­ly as pos­si­ble. The cost of trans­port to and from our­selves will be borne by our­selves if the prod­uct is assessed as hav­ing a defect, and by the con­sumer oth­er­wise.

The ben­e­fits of this guar­an­tee are in addi­tion to the oth­er rights and reme­dies under the law in rela­tion to the goods and ser­vices to which this guar­an­tee relates.

Con­tact us at: info@organictrader.com.au

Con­di­tions, War­ranties and Guar­an­tees
Save as express­ly pro­vid­ed in these con­di­tions or the agree­ment of which these con­di­tions form part or in the Com­pe­ti­tion and Con­sumer Act 2010 (Cth.) (“Act”) and equiv­a­lent State and Ter­ri­to­ry leg­is­la­tion:

(a) all con­di­tions, war­ranties or con­sumer guar­an­tees (whether express or implied by statute or com­mon law or aris­ing from con­duct or by pre­vi­ous course of deal­ing or trade cus­tom or trade usage or oth­er­wise) as to the qual­i­ty of the goods sup­plied to you by us or their fit­ness for any par­tic­u­lar pur­pose (even if that pur­pose is made known express­ly or by impli­ca­tion to us) to the extent per­mit­ted by law are here­by express­ly exclud­ed; and

(b) we accept no lia­bil­i­ty for any loss, dam­age, cost, loss of prof­its, antic­i­pat­ed sav­ings, wast­ed expen­di­ture, loss of con­tracts with third par­ties, or con­se­quen­tial loss (“Loss”) whether suf­fered by you or by any third par­ty and whether or not we were aware that such Loss was pos­si­ble or such Loss was oth­er­wise fore­see­able, whether such Loss aris­es from any rep­re­sen­ta­tion, rec­om­men­da­tion or advice made or giv­en in rela­tion to the goods, the use of the goods, or the fail­ure by us to observe and ful­fil our oblig­a­tions under these con­di­tions or oth­er­wise.

To the fullest extent per­mit­ted by law, our lia­bil­i­ty for any breach of a con­sumer guar­an­tee implied by the Com­pe­ti­tion and Con­sumer Act 2010 (Cth) (and which can­not be exclud­ed) and where no major fail­ure applies, shall be lim­it­ed to any one or more of the fol­low­ing (as deter­mined by us in our absolute dis­cre­tion):

(a) in the case of goods, the replace­ment or repair or pay­ment of the cost of replace­ment or repair of the goods; and

(b) in the case of ser­vices (if any), sup­ply­ing the ser­vices again or pay­ment of the cost of hav­ing the ser­vices sup­plied again.

Change your mind

If you change your mind in rela­tion to your pur­chase, you may request a refund by e-mail­ing us at: info@organictrader.com.au any time up to four­teen days from receiv­ing deliv­ery of the goods in ques­tion. The goods are to be returned to us at your expense in an unused, unopened and resell-able con­di­tion with­out the seals or wrap­ping being removed or bro­ken. After receiv­ing the goods, and if you meet the above con­di­tions and if we receive the note referred to imme­di­ate­ly below, we will pro­vide a refund with­in 30 days.

Returned goods are to be accom­pa­nied by a note show­ing your name and con­tact details, the date of order and the invoice num­ber, and should also include a state­ment that you have changed your mind in rela­tion to the pur­chase. The goods and the note are to be for­ward­ed to our Cus­tomer Ser­vice Rep­re­sen­ta­tives at the address above.

General

  • We reserve the right to alter prices to take into account forces beyond our con­trol (e.g. cur­ren­cy fluc­tu­a­tions).
  • We reserve the right to refuse to sup­ply any per­son or com­pa­ny for any rea­son.
  • If any part of these Terms and Con­di­tions are declared void or unen­force­able, then the remain­ing con­tract shall con­tin­ue to bind the par­ties if it is capa­ble of con­tin­u­ing in exis­tence with­out that part.
  • These Terms and Con­di­tions con­tain the whole of our agree­ment relat­ing to your pur­chase, togeth­er with our web­site prices and con­tact details. To pro­tect your own inter­ests please read our terms and con­di­tions care­ful­ly before accept­ing them. If you are uncer­tain as to your rights or want any expla­na­tion about our terms and con­di­tions please write or tele­phone our cus­tomer ser­vice cen­tre at the address pro­vid­ed.
  • You will become the own­er of your pur­chas­es once we have received your full pay­ment for such pur­chas­es.
  • Puk­ka Herbs Lim­it­ed is the exclu­sive own­er of the Puk­ka Herbs trade­mark & designs and all oth­er com­pa­ny names & logos are the prop­er­ty of their own­ers. Organ­ic Trad­er Pty Lim­it­ed is its exclu­sive Aus­tralian dis­trib­u­tor. No per­mis­sion is giv­en in respect of the use of any brand names, prod­uct names, trade­marks or their respec­tive own­ers, and such use may con­sti­tute infringe­ment of their owner’s rights.